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Introduction to Teckel AI

Your enterprise enabled AI system is only as good as quality of its knowledge base. Teckel AI monitors and gives feedback on your agent's responses to user questions to help your RAG system deliver more complete and accurate answers. We learn what your AI doesn't know, and show you the information it needs to answer more questions.

The Problem We Solve​

You've built an AI chat system for your company. Customers or employees ask questions, your AI references your documents, and generates answers. But something is broken:

  • Users complain about incorrect or incomplete answers
  • The AI contradicts itself between responses
  • Nobody knows what people are asking about or which documents are referenced
  • Your team wastes time debugging individual bad responses

Sound familiar? You're not alone. Every company using RAG faces this challenge: maintaining AI knowledge bases at scale.

Teckel AI creates a feedback loop between your AI system and documentation teams. We catch and show problems automatically, prioritize knowledge gaps by impact, and help your subject matter experts and support teams spend less of their time putting out fires caused by bad AI output.

Who Uses Teckel AI?​

  • Enterprise IT Teams managing enterprise deployed AI agents
  • ** Customer Support** keeping tabs on automated help bots
  • Product Teams collecting roadmap feedback from user questions
  • Documentation Teams maintaining technical docs and user guides
  • Any Organization using RAG, semantic search, or AI assistants with custom knowledge

What Makes Us Different​

Full Service Response Quality Monitoring​

Every AI response gets analyzed. We break down answers into factual claims, check support in source documents, and identify for each question if it was properly answered in full. We track topics at scale, showing you across thousands of interactions what people are asking your AI, and send you priority notifications for any risky knowledge gaps.

Automatic Topic Discovery​

We group similar user queries automatically. No manual tagging needed. See what users actually ask about, which topics have poor support, and where to focus improvements. We automatically recommend documentation templates based on what’s missing, just fill in the details and your agents become that much smarter.

Actionable Feedback for Subject Matter Experts​

We don't just say "this topic is poorly cited." We show:

  • Which specific claims lack document support
  • What information users expect to find
  • How each document is used to answer certain types of user questions
  • Exactly what needs updating and what to add

Your subject matter experts get clear, prioritized tasks instead of vague quality scores.

Document Performance Tracking​

Every document gets a report card. See which ones consistently cause problems, which support accurate answers, and how system performance changes over time. Track and maintain the high-impact documents that matter most.

Zero Training Required​

Point us at your RAG system. That's it. Our SDK takes minutes to integrate. No model retraining, no document re-indexing, no extra reranking, no workflow changes. Unparalleled visibility into your AI knowledge base today.

Next Steps​

Ready to improve your AI system?

  1. Get Started with our 20-minute integration
  2. Explore Core Concepts to understand how we analyze quality
  3. Check the Dashboard Guide to navigate your insights

Questions? Contact us at support@teckel.ai